Billing and refunds

Last updated: October 2026

What you are buying

Lentra Pro removes the daily limit. On Basic, the free plan, every account gets 3 applications a day. One application is one job, however many pages it spans, and refilling an application you have already filled is free.

Pro is sold as a subscription in two lengths:

• Monthly, billed every month
• Quarterly, billed every three months

Prices vary by country so that Lentra costs a comparable amount of effort wherever you are. The pricing page shows regional base prices in USD. Checkout shows the final currency, any applicable taxes, and total before you pay.

Automatic renewal

Your subscription renews automatically at the end of each billing period, at the same price, until you cancel. There is no minimum term and no cancellation fee.

Cancelling

You can cancel at any time from the billing portal, which you reach from Lentra’s settings under Account. You can turn off renewal in the portal: we do not ask you to email us, call anyone, or answer a survey.

When you cancel:

• You keep Pro until the end of the period you have already paid for
• After that you return to Basic, with 3 applications a day
• Your profile, resumes, and history are untouched

Deleting your account cancels your subscription immediately, and that cannot be undone. If you only want to stop being charged, cancel rather than delete.

Refunds

If Lentra is not what you expected, email us within 7 days of your first payment and we will refund it in full, no questions asked.

Beyond that window we do not usually refund a period that has already started, because you can cancel at any time to prevent the next one. If something went genuinely wrong, tell us anyway and we will sort it out.

If a fill did not work and it counted against your week, email us with the job link and we will put that application back on your count. A fill that filled nothing is never counted in the first place, and neither is one that managed only a field or two.

Payment processing

Payments are processed by Stripe. Lentra never sees or stores your card details. Stripe holds the payment records required for tax and accounting purposes, which is why those records survive an account deletion on our side.

Price changes

If we change the price of a plan, the new price applies from your next billing period, and we will tell you before it takes effect. A price change never applies retroactively to a period you have already paid for.

Failed payments

If a renewal payment fails, Pro stays available while Stripe retries the payment and the subscription is past due. Access returns to Basic if Stripe marks the subscription unpaid or cancels it. Nothing is deleted.

Getting in touch

Email support@getlentra.com for anything to do with billing. Include the email address on your account so we can find it.